The Trusted Technician

SBE - Service Business Evolution 73 - 68. Slow Down to Level Up

The Trusted Technician Podcast from SBE is a must-listen for HVAC technicians who want to set themselves apart. This short format podcast covers topics from a fresh perspective of increasing trust. We take care of the customer first. Learn the tips and strategies to communicate like a professional while solving problems with 5-star service. Guests will include some of the top-performing HVAC technicians in the country as well as experienced HVAC coaches and trainers.

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Episodes

07 Jul 2026

17 Apr 2026

23 Mar 2026

20 Dec 2025

13 Aug 2025

30 Jul 2025

11 Jun 2025

21 May 2025

15 Apr 2025

12 Mar 2025

12 Feb 2025

08 Jan 2025

25 Dec 2024

11 Dec 2024

27 Nov 2024

13 Nov 2024

31 Oct 2024

11 Oct 2024

25 Sep 2024

11 Sep 2024

14 Aug 2024

24 Jul 2024

10 Jul 2024

26 Jun 2024

12 Jun 2024

22 May 2024

08 May 2024

24 Apr 2024

10 Apr 2024

13 Mar 2024

28 Feb 2024

14 Feb 2024

10 Jan 2024

27 Dec 2023

13 Dec 2023

30 Nov 2023

08 Nov 2023

25 Oct 2023

23 Oct 2023

27 Sep 2023

23 Oct 2023

09 Aug 2023

23 Oct 2023

14 Jun 2023

10 May 2023

12 Apr 2023

08 Mar 2023

14 Dec 2022

The Trusted Technician

Episodes

68. Slow Down to Level Up

67. Don’t Frankenstein A Process

66. The Power of Being Coachable

65. The Call Ahead is a Game Changer

64. Estimates That Close: Why Good, Better, Best Doesn't Lead to a High Close Rate

63. Growth Begins with Mindset: The Key to Becoming a High-Performing HVAC Tech

62. Selling HVAC Systems is About Process, Not Prices

61. An HVAC Career Built On Taking Care of People

60. Ask Good Questions and Talk Less

59. Don't Pick and Choose Pieces of a Process

58. Ask Questions Before Educating Your Customers

57. Do Customers Want HVAC IAQ Products?

56. Training and Practice Sets You Apart

55. Decide What Technician You Want to Be

54. Success Now Is Showing How Much You Care

53. The Customer Needs to Educate You, Not the Other Way Around

52. What It Means to Trust the Process

51. Good Coaching Helps Create Self Coaching

50. Work Smarter, Not Harder with Meaningful Goals

49. Mental States, Motivation, and Goals

48. How To Make Training Effective

47. Give Yourself Guard Rails With A Strong Process

46. Qualifying Your Customers During Demand Season

45. Running Better HVAC Maintenance Visits Part 3

44. Running Better HVAC Maintenance Visits Part 2

43. Running Better HVAC Maintenance Visits Part 1

42. Consistency and the Right Mindset Need to Go Together

41. Questions Show That You Care, Not the Answers

40. Finding Motivation Through Goals, Coaching, and Training

39. Plugging Through The Tough Times

38. Analyze Everything

37. Take The Guessing and Chaos Away With A Process

36. Better HVAC Service with Options and Empathy

35. Pipeline Management and Building Trust

34. Success Without Sounding Like A Salesperson

33. Don't Lose Sight of Your Goal and Your Why

32. Don't Reinvent The Wheel, Find What Works and Be Consistent

31. Follow a Process, Not a Script

30. Lessons from Decades as a Tech

29. From the Grocery Store to HVAC Tech in 1 Month

28. Your Ego is Not Your Amigo

27. Dialing In Your Process

26. Understanding Consultative Selling and How to Close

25. Tell Your Customers Stories, Don't Tell Them What To Do

24. A Journey of Success with Selling HVAC Equipment

23. Mastering Mindset and Strategy to Raise the Bar

22. Getting A Little Better Every Year with Jason Fisher of Dunco Heating & Cooling

21. Change Your Mindset, Get Out of Your Own Way, Double Your Revenue

20. Finding a Great Career as an HVAC Technician

19. Doubling Revenue with An Up Front Contract with Technician, John from Hopkins Air Conditioning